FREQUENTLY ASKED QUESTIONS
Yes, the product you receive should match the one shown in the picture. However, if there are any minor changes due to packaging or batch updates, those will be mentioned clearly on the product page. If you have any concerns after receiving the product, it's always a good idea to double-check with the seller.
Email Confirmation: After a purchase, a receipt is typically sent to the email address associated with your order.
Account Dashboard: If you have an account on the Kalpa Ayurveda website, you should be able to log in and navigate to your Order History or Purchases section, where you can view and download receipts.
Order Confirmation Page: Sometimes, after completing an order, a receipt or invoice is available for immediate download on the confirmation page.
Review Return Policy: Start by reviewing the return policy on the website to ensure the item you're returning is eligible. Check for any specific conditions like return windows, unused items, or original packaging requirements.
Contact Customer Service:
- Reach out to customer service via the contact form, email, or phone number provided on the Kalpa Ayurveda website. Make sure to mention your order number and the reason for the return.
Return Authorization: After contacting customer service, they may issue a Return Merchandise Authorization (RMA) or provide specific instructions for shipping the item back.
Pack and Ship the Item:
- Repack the item securely, including all original packaging and any included materials (like manuals or free gifts).
- Use the return shipping label provided (if applicable) or follow instructions for arranging shipping.
Refund or Exchange: Once the return is processed, you will either receive a refund or an exchange, depending on the policy and your preference.
Yes, items labeled as "out of stock" on Kalpa Ayurveda are typically restocked, depending on the availability of ingredients and demand for the product. To get notified when an item is back in stock, you can:
Sign Up for Notifications: Many websites offer the option to sign up for email alerts when a product becomes available again. Look for a "Notify Me" button or similar option on the product page.
Contact Customer Support: If you're looking for a specific item, you can also reach out to customer support to inquire about restocking timelines.
Kalpa Ayurveda likely offers shipping to a variety of locations. To confirm where you can ship your order, check the following:
Shipping Information Page: Visit the Shipping Policy section on the Kalpa Ayurveda website to view the countries or regions they ship to, along with any specific restrictions.
During Checkout: When placing an order, the checkout process will usually indicate whether your destination is available for shipping once you input your address.
Contact Customer Service: For any special shipping requests or to confirm if they deliver to a particular location, you can reach out to customer service.